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Knowledge Management >
Book Reviews > Putting Conversations to Work >
Putting Conversations
to Work
IN DEPTH: Building the Knowledge Management Network: Best Practices,
Tools and Techniques for Putting Conversations to Work by Cliff Figallo
and Nancy Rhine
by Madanmohan Rao
Tuesday, June 03, 2003
This is a book about harnessing
online conversations as a working tool and is particularly relevant in
today's environment of travel budget cuts, growth of email and Web communication
and globalisation.
Cliff Figallo and Nancy Rhine are
online community developers, formerly with the Well and AOL. Figallo is
the author of Hosting Web Communities.
The ten chapters are divided into
three sections: knowledge networking landscape, culture and practical
applications. There is a strong focus on design and use of online collaborative
tools. The bibliography lists useful references on attention management,
social networks analysis, collaborative knowledge networks and measurement
of intellectual assets.
Read the full review at Destination KM
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